Returns & Refunds
In accordance with Consumer Contracts Regulations 2015, you have 14 days from the date of arrival of your product(s) to request a return for a refund, and then 14 days in which to return the goods. We reserve the right to refuse returns outside of this time. Exchanges are not available at this time.
Items must be unused and unopened with all packaging in the condition that they arrived in. Tamper proof seals must not be broken. Please note that due to the nature of my products, they are classed as restricted by Royal Mail and require additional labelling (ID8000 Consumer Commodity) to be sent in the post. You can reuse the box that your order arrived in that has this label, or ask at the Post Office for a new one.
Return costs are the responsibility of the buyer.
Arrange your return
To arrange a return, email me at firstname.lastname@example.org.
Damaged, faulty, or incorrect products
In the rare event that a product should arrive to you damaged, or we have sent you the wrong product, please email email@example.com with a quick photo of the item in question and your order number so that I can resolve this swiftly.